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Responsible Gaming

Responsible gaming at rollxo (operated at rollxxo.com) is founded on the principle that gambling should always remain a conscious, controlled, and enjoyable activity. We are committed to promoting a balanced approach to gambling entertainment and providing all necessary support to our players. If you have concerns, our professional team is available to assist you at every stage.

Risk Awareness

OBSERVE: Gambling, even when regulated, carries potential risks for users. Recognising the early signs of problematic or addictive gaming behaviour is critical under both Australian legislative expectations and industry best practices.

  • Frequent Betting: Increasing the frequency or amount of your bets, especially after losses, may indicate developing risk behaviours.
  • Preoccupation with Gambling: Consistently thinking about gambling or planning when to play, even outside your chosen gaming times.
  • Chasing Losses: Placing larger bets to recover previous losses, which may result in further financial harm.
  • Neglecting Responsibilities: Ignoring personal, professional, or social obligations in favour of gambling.
  • Emotional Distress: Experiencing irritability, anxiety, or guilt linked to gambling activities.

Self-Assessment Test

Consider the following questions to evaluate your gaming behaviour:

  • Do you often gamble for longer periods than you intended?
  • Have you repeatedly tried and failed to reduce your gambling?
  • Does gambling interfere with your work or relationships?
  • Do you borrow money or sell assets to fund gambling?
  • Do you feel restless or irritable if unable to gamble?

If you answer 'yes' to one or more questions, we encourage you to review our support resources and consider setting gaming limits or self-exclusion.

Limits & Tools

OBSERVE: Legal frameworks in Australia require operators such as rollxo to provide means for players to manage their gaming activity. EXPAND: rollxxo.com integrates tools allowing comprehensive player self-governance. REFLECT: These mechanisms are both a legal necessity and practical support structure.

Deposit Limits

You may control your spending by setting deposit limits directly within your rollxo personal account at rollxxo.com:

  1. Log in to your personal account dashboard.
  2. Navigate to Account Settings > Responsible Gaming > Limits.
  3. Set your Daily, Weekly, and Monthly deposit maximums by entering specified dollar amounts (AUD).
  4. Confirm and save your limits. Changes take effect immediately or as required by local policy.

Session Timers

  • Activate Session Limit in your account to receive reminders after a set playing time (e.g., 1-3 hours).
  • Set specific limits suitable to your personal needs. You will receive automatic notifications when reaching the defined period.

Time-Out Tool

  1. Use Time-Out to temporarily suspend access for a 24-72 hour period.
  2. Visit the Responsible Gaming section, select Time-Out, select your duration, and confirm.
  3. During your break, login, deposit, and play features will be inaccessible.

Regional Compliance Note: All limit and self-management tools operate in compliance with Australian regulatory standards, ensuring user-set parameters cannot be overridden by the operator.

Self-Exclusion

OBSERVE: Self-exclusion is a core regulatory requirement in Australia and a critical protective tool. EXPAND: rollxo enables players to block their account temporarily or permanently with clear processes. REFLECT: These measures enable individuals to regain control over their gaming activity.

Temporary or Permanent Blocking

  1. Log in at rollxxo.com and navigate to Account Settings > Responsible Gaming > Self-Exclusion.
  2. Select your preferred exclusion period (minimum 6 months, up to a lifetime ban).
  3. Read the information on the consequences. Confirm your decision by following the on-screen prompts.

Need Assistance?

  • Contact our player support team via e-mail or online form for help in activating self-exclusion or for guidance in selecting the appropriate duration (see contact section below).

Consequences of Self-Exclusion

  • During exclusion, you cannot access your account, play, deposit, or claim bonuses.
  • Withdrawals of remaining balances are processed in accordance with our refund policy and Australian regulations. Contact support to initiate a withdrawal if access is blocked.
  • Requests for lifting a permanent self-exclusion are evaluated on a case-by-case basis after the minimum period, and only in compliance with legislation.

Protective Clause: Once confirmed, self-exclusion cannot be unilaterally revoked during its set term to ensure player safety.

Support Resources

If you feel your gambling is becoming problematic or if you need professional help, we urge you to contact one of the following independent organizations. Each offers confidential, professional advice and support tailored to the needs of Australians:

  • Gambling Help Online (Australia)
  • Gamblers Anonymous Australia
    • Website: gaaustralia.org.au
    • Peer support groups for those affected by gambling addiction
  • GAMCARE (UK/EU Support)
  • National Gambling Helpline (UK, for expatriates)
  • European Association for the Study of Gambling
    • Website: www.easg.org
    • Research and policy resources for problem gambling

Regional note: Choose the service most appropriate to your location, language, and needs. All are confidential and independent of rollxo or rollxxo.com.

Help for Family

OBSERVE: Family and close friends can play a crucial role in recognizing gambling-related harm and supporting affected individuals. EXPAND: If you suspect someone you care about is experiencing gambling problems, early intervention can make a significant difference. REFLECT: The following strategies and resources will help you take positive steps.

How to Support a Person with Gambling Problems

  • Approach the individual calmly and express concern without judgment.
  • Listen actively and encourage open, honest dialogue.
  • Provide information about professional support options without coercion.
  • Offer to assist them in contacting support resources or accessing self-exclusion and limits tools at rollxxo.com.

Family Support Groups

Next Steps and Recommendations

  • Consider seeking advice from a registered psychotherapist or counsellor with experience in gambling addiction.
  • Contact dedicated hotlines (e.g., 1800 858 858 in Australia). Do not hesitate to reach out, even if unsure - early support is the key to positive outcomes.

Operator's Commitment

OBSERVE: At rollxo (via rollxxo.com), we implement active risk prevention and intervention strategies as mandated by regulatory expectations in Australia and under our license OGL/2023/174/0082 (Curaçao GCB, valid until 2025). EXPAND: These efforts include internal monitoring and proactive communication. REFLECT: We are dedicated to minimising harm and supporting user well-being.

Internal Risk-Check Procedures

  • Behaviour Analysis: Automated systems monitor account activity for patterns of high-risk or compulsive gambling, including increased frequency, substantial losses, and rapid deposit requests.
  • Warning Messages: Custom notifications are triggered if potentially harmful behaviour is detected. These may include reminders to use deposit/session limits or to consider Time-Out/Self-Exclusion tools.

Proactive Support Initiatives

  • Support staff may initiate contact via e-mail or in-account messaging if player behaviour suggests significant risk as defined by AU safe gambling standards and Curaçao GCB requirements.
  • All contacts are confidential, non-intrusive, and strictly in accordance with privacy and data regulations.
  • In some cases, temporary account restrictions may be applied as a preventive measure pending player response or further evaluation.

Legal Clause: rollxo reserves the right, in line with regulatory standards, to intervene and take reasonable steps to protect players when risk patterns are observed.

Updates

Players are notified of any material changes to our responsible gaming policy or tools via e-mail to their registered address and by notification banner on rollxxo.com. The responsible gaming page is maintained in accordance with the latest regulatory developments and industry standards.

Date of last update: 6 June 2025

Contact & Feedback

For direct assistance with responsible gaming, limits, self-exclusion, or to submit feedback, please use one of the following options:

  • E-mail: Currently not specified. Please use the website support form or live chat at rollxxo.com
  • Phone: Currently not specified. Please use online contact options above.
  • Feedback Form: Access via rollxxo.com/contact (if available), or the integrated in-account support section.

Your privacy and well-being are our priorities; all support requests and data are managed in compliance with Curaçao GCB license OGL/2023/174/0082 (valid through 2025) and relevant AU legal requirements.